FAQs

What is Otolaryngology-Head and Neck Surgery?
Special Expertise
Telephone Calls
What do I need to make an appointment?
Cancellation of Appointments
Reimbursement for Services
Office Hours
Do you accept my insurance?
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What is Otolaryngology-Head and Neck Surgery?

Otolaryngology-Head and Neck Surgery is both a medical and surgical discipline. Otolaryngologic specialists have training and expertise in the medical and surgical management of a variety of diseases that occur in the head and neck region. Otolaryngology is the study of the ear and voice box, but in practice, Otolaryngologists are capable of caring for most medical problems that occur above the collar bone, except for the eyes and brain. Traditionally, Otolaryngologists, also known as ENT doctors, have cared for all disorders that involve the ears, nose and throat, but within the last 35 to 40 years the specialty has grown and diversified.

Special Expertise

In addition to the medical and surgical treatment of Ear, Nose and Throat disorders in both children and adults, many Otolaryngologists have expertise and special training in: Cancer and Tumor Surgery of the Head and Neck, Facial Plastic and Reconstructive Surgery, Pediatric Otolaryngology, Otology and Neurotology, Skull Base Surgery and Otolaryngologic Allergy. While not all Otolaryngologists have expertise in these sub-specialties, most are capable of taking care of cancer and tumors that involve the head and neck region, and a variety of facial plastic and traumatic problems. Recently, our specialty has made great strides in the areas of endoscopic, sinus surgery, treatment of voice disorders, head and neck cancer, and laser surgery for treatment of nose, sinus, ear, and voice box disorders.

Telephone Calls

Routine calls regarding appointments, prescriptions, surgery scheduling and general information should be made during regular office hours by calling (915) 779-5866.

What do I need to make an appointment?

To make an appointment at any of our locations you will need a copy of your insurance or your insurance card, a picture ID, referral from physician if your insurance requires it, list of medicantions, list of past surgeries and any cd’s or labs pertaining to your problems.

Cancellation of Appointments

If you are unable to keep an appointment, reasonable notice should be given to this office to cancel the appointment. Courtesy of appointment cancellation is essential to make it possible for us to give the time to another patient who desires to see a physician.

Reimbursement for Services

At your initial appointment, we will ask for your insurance information. For those who have insurance coverage, we will be happy to submit your claims to your insurance carrier. However, please remember that charges for physician’s services are ultimately the patient’s responsibility. If you have any questions please contact our billing department at (915) 779-5866.

Office Hours

Our office is open from 8 a.m. to 5 p.m. Monday through Friday. It is necessary to schedule an appointment so that our physicians can best allocate their time. Occasionally, emergencies do occur which create delays in the schedule, but we make every attempt to keep your appointment. We appreciate your understanding.

Do you accept my insurance?

El Paso ENT is helping to ensure access to quality care by accepting a broad range of health plans and products. If you have any questions about your insurance feel free to call (915) 779-5866 or simply leave a question right here on our website at your convenience. Below is a list of major insurances we accept

Insurances

  • Aetna
  • Assurant Health
  • Blue Cross and Blue Shield (All Plans & All States)
  • Cigna
  • Coventry Health Care
  • Humana
  • Medicaid (All Managed Plans & Replacement Plans)
  • Medicare (All Managed Plans & Replacement Plans)
  • Molina
  • Multiplan
  • Tricare ( Champus )
  • United HealthCare

-And most other insurance companies.